Returns & Exchanges

At FirePit, we want you to be completely satisfied with your outdoor warmth; if your new fire pit doesn't meet your expectations, you may return it within 30 days of delivery in its original packaging. Please ensure all units are unused and in resaleable condition to qualify for a full refund.

1

Initiate Your Request

Log into your account or visit our Returns Portal with your order number and zip code to start the process.

2

Prepare the Shipment

Carefully repack the fire pit in its original crate or box, ensuring all stones, burners, and accessories are securely included.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of the package, removing any old labels.

4

Drop Off or Schedule Pickup

Take the package to an authorized carrier location or contact our team to schedule a freight pickup for oversized hearth items.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing